Susan is currently the Business Manager at the Private Consulting rooms in Heidelberg. She has a diploma of Health Science and a Bachelor of Business Degree, majoring in Management and Marketing, from Monash University. She has worked in the health field for 17 years, starting out as a receptionist whilst studying. In the past, she has worked managing different practices and businesses, also working for herself as a business consultant. Susan found her passion for helping patients and making their interaction with Doctors and practices as effortless as possible
KellyAdministrator & Practice Manager
Kelly has been an administrator and practice manager in the medical industry for 20 years. Throughout her career Kelly has been involved in many aspects of the health industry including managing a successful plastic surgeons practice to allied health and emergency departments in hospitals. She has also worked in busy private general practice clinics in a management role. Her experience in various sectors of the health services has allowed her to carefully refine her craft – to coordinate our clients’ care from their first appointment, to the operation at a hospital and then follow up appointments on discharge.
Kelly’s professional manner and efficient organisational skills ensure that our clients are well looked after at every phase of their treatment. She applies her passion and eye for detail to the logistics of patient care, ensuring thorough attention to every client. Kelly is always willing to help and works constantly to achieve the best result.
After leaving school I trained as a dental assistant and studied to achieve my Dental Assistant Certificate of Accreditation. After working in the dental field for some years I then made the transition into the medical field working as a secretary/practice manager. I have nearly 30 years of experience working with varied medical specialists including dermatology, plastic surgery, vascular surgery and podiatry.
I thoroughly enjoy my current position of medical secretary in medical oncology and liver, pancreas and biliary surgery. I thrive on being the first port of call and arranging all aspects of treatment/surgery for our patients in a friendly efficient manner.
I reside with my husband and three busy teenage children in a mud brick house in semi- rural Victoria.
I am a dedicated medical secretory with a passion of helping patients. I enjoy supporting patients and ensuring they are always attended to in a timely manner. I believe that is imperative that all our patient’s journey in our practice should be as smooth as possible and that we create a friendly environment.
I have been a medical secretary/transcriptionist for around 30 years, mainly in Melbourne but also in Cape Town, South Africa, London, England and Dhahran, Saudi Arabia. My work allows me to delve into the intricacies of medicine without actually being a doctor or nurse.
I originally graduated from Melbourne University with a B.A. degree and taught typing and shorthand, English, Art, French and German in secondary schools for many years. I eventually abandoned this for the computer and have since only worked in hospitals and private practice, especially enjoying correcting doctors' English! My outside interests include writing, reading, travel, art, languages, gardens and animals.